We cannot warrant the hair or the eyelashes. Although the dolls come with ‘rooted hair,’ inevitably, hair will break and/or hair will fall out, especially during initial brushing.
We also cannot warrant the clothing; like clothing you buy for yourself, there are occasional loose threads, missed seams, etc. We do try very hard not to send out stained or defective clothing.
Also similar to people, our dolls may come with minor skin blemishes. These are normal in the process of manufacturing, and will only be joined by more as your children play with their dolls. That said, we want you to know that we examine every doll very carefully before shipping. We try to avoid issues with; eyes and makeup, excessive glue, clothing sewn properly, and legs and head rotating smoothly, just to name a few.
We stand behind our dolls 100% and want you to have a terrific experience when you purchase them. If you are not satisfied with your doll for any reason when you receive it, we will replace it or you may return it for a full refund. We reject a lot of dolls before shipping, so that you never have to. If the item is defective please email us at enquiries@choklitdolls.com so we can talk about it. Please email or call us as soon as you can. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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